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Question Standard shopping within the country Shipping:
Answer

Delivery Time:

Your order will arrive within 2 to 4 business days.

In exceptional circumstances (holidays or external factors), there may be delays.

Shipping Cost:

• Orders under $100: $3.

• Orders is over $100 you’ll free Shipping! 🎉

Questions or issues?

Email us at help@fidemlab.com to start the process. We’re happy to assist you!

Question Return Policy
Answer

Returns can be made within 15 days of purchase.

Conditions for Returns:

• The item must be in its original condition.

• It must be unused.

• The tag must remain attached.

Refunds:

Refunds will be processed once the return is approved.

How to request a return?

We’re here to help! Email us at help@fidemlab.com with your name and order number, and we’ll assist you quickly.

Question HeavySoul Chip
Answer

Discover our Premium Hoodie: a perfect blend of technology and style.This exclusive hoodie includes an NFC chip integrated into the cuff, designed to take your

experience to the next level.

How does it work?

We customize the NFC with any link you want. You can include:

• Your social media: Instagram, TikTok, Instagram, and more!

• Your favorite playlists or songs from platforms like Spotify, Apple Music, or YouTube.

• Links to your portfolio, website, or any content you want to share.

All you need to do is provide us with the link, and we’ll handle the rest. After that, with a simple

tap from any compatible smartphone, your link will be just a touch away!

Make your hoodie a statement of personalized style and technology. 🔗

Question What Size Should I Order?
Answer

Buying online can be tricky when it comes to choosing the perfect size. That’s why we’ve

included a size guide below each product on our website to help you find the ideal fit.

Our sizing is true to size, unless stated otherwise. If you prefer a more oversized fit, we

recommend ordering one size up.

Still have doubts? Feel free to contact us via help@fidemlab.co —we’ll be happy to assist you!